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Frequently Asked Questions
While we don’t have a minimum order quantity, we do have a minimum order fee of R450. This helps cover the setup process for each order, ensuring top quality and attention to detail.
Yes, we offer discounts for bulk orders and special pricing options for repeat customers. Contact our sales team or check our website and social media for any ongoing promotions or loyalty programs.
We recommend PDF or AI (Adobe Illustrator) formats for optimal print quality, as these preserve the resolution and detail needed for high-quality output. While we can also work with formats like JPG, PNG, etc., these may not deliver the same quality, and printing from them is done at your own risk due to potential loss of detail. If you’re unsure, feel free to reach out for guidance on preparing your files.
Absolutely! We actually recommend colour matching for brand-conscious clients to ensure consistency across your materials. You can provide specific color codes, such as Pantones, or send us printed samples of the colours you’d like to match. Since each printer can produce slightly different colour results, this process helps achieve greater accuracy. Please note, however, that color matching may incur additional costs due to the labour and setup required.
Absolutely! We have talented designers who can create custom designs tailored to your specific requirements. Just provide us with your design brief, and we’ll bring your vision to life.
Our design fee is R450.00 per hour and covers the time and expertise involved in the design process, including concept development, revisions, and finalisation.
Yes, we can provide a sample of your printed material for approval before proceeding with an order. Depending on the size of your order, a sample fee may be charged. This ensures that you are fully satisfied with the design, print quality, and overall appearance.
The turnaround time for your order depends on its complexity and quantity, typically ranging from 3 to 14 working days. We aim to deliver your printed materials as quickly as possible without compromising on quality. When you place your order, our team will provide you with an estimated timeframe, which can vary based on the jobs ahead of yours in the production queue and the time of year, for example the year-end rush will incur longer lead times. If you have urgent needs, we can assist with rush orders to help meet your deadlines.
The turnaround time for vehicle branding projects can vary depending on the complexity and scope of the work involved. Simple decals can take less than an hour to apply while full wraps can take up to 4 days. Once we know the size of the vehicle and design complexity we will provide you with a more accurate estimate of the turnaround time.
Yes, we provide rush printing services for urgent orders. If you need your prints quickly, please contact our sales team or mention your deadline when placing your order, and we will prioritise it accordingly. Please note that rush orders may incur additional charges due to the expedited service.
Yes, we offer installation services for certain print products. Our installation team can assist with installation of large-format prints, signage, vehicle branding, and other items that require professional setup. Please contact our sales team to discuss your specific installation needs, and we will provide you with further details and any associated costs.
Customer satisfaction is our priority. If you encounter any issues with your print order, please reach out to our team, and we will work to resolve the issue promptly and to your satisfaction.