HELP CENTRE & FAQS

No — there is no minimum order quantity. Every order does carry a minimum transaction fee, which is really a setup fee: it covers the pre-press, machine setup and quality checks that each job needs regardless of its size. On quoted work the minimum is R 1 000 excluding VAT; in the online shop it is R350 excluding VAT, and your basket shows it. See the numbers above ↑

Yes! We offer tiered bulk discounts as well as an exclusive Reseller Partner Program for design agencies, print brokers, and trade partners looking for wholesale pricing. Check out our reseller page to apply or contact our sales team to discuss volume rates.

We recommend PDF or AI (Adobe Illustrator) formats for optimal print quality, as these preserve the resolution and detail needed for high-quality output. While we can also work with formats like JPG, PNG, etc., these may not deliver the same quality, and printing from them is done at your own risk due to potential loss of detail. If you’re unsure, feel free to reach out for guidance on preparing your files. If your artwork is an AI-generated image, read our guide on why AI mockups are not print-ready before you send it.

Absolutely! We actually recommend colour matching for brand-conscious clients to ensure consistency across your materials. You can provide specific colour codes, such as Pantones, or send us printed samples of the colours you’d like to match. Since each printer can produce slightly different colour results, this process helps achieve greater accuracy. Please note, however, that colour matching may incur additional costs due to the labour and setup required.

Absolutely! We have talented designers who can create custom designs tailored to your specific requirements. Just provide us with your design brief, and we’ll bring your vision to life.

Our design fee starts from R 450 per hour, depending on the seniority and experience of the designer required, and covers the time and expertise involved in the design process, including concept development, revisions, and finalisation. Online shop orders can add a 30-minute design slot on the product page. See the numbers above ↑

Yes, we can provide a sample of your printed material for approval before proceeding with an order. Depending on the size of your order, a sample fee may be charged. This ensures that you are fully satisfied with the design, print quality, and overall appearance.

Boards, banners, flags, gazebos and posters are typically ready in 3 to 5 working days from artwork sign-off; business stationery and custom packaging take 5 to 10 working days. Your quote or order confirmation states the timeframe for your job, which can vary with the production queue and the time of year (the year-end rush runs longer). Our factory runs 24-hour shifts, so high-volume campaigns can still be completed within the required timeframe. If you have an urgent deadline, tell us when you order and we can prioritise it as a rush order. See the numbers above ↑

Yes, we provide rush printing services for urgent orders. If you need your prints quickly, please contact our sales team or mention your deadline when placing your order, and we will prioritise it accordingly. Please note that rush orders may incur additional charges due to the expedited service.

Yes, we offer professional installation services for large-format prints, signage, and display branding. We work alongside a trusted installation partner to ensure your branding is fitted safely and accurately on-site. Contact our sales team to discuss your project requirements, and we will provide full details and a tailored installation quote.

Customer satisfaction is our priority. If you encounter any issues with your print order, please reach out to our team, and we will work to resolve the issue promptly and to your satisfaction.

We require a 3mm bleed on all edges for trimmed print products, with text and essential graphics kept at least 3mm–5mm inside the trim line (safety margin).

RGB is used for digital screens, while commercial printing uses CMYK inks. Files supplied in RGB will be automatically converted to CMYK before printing, which can cause slight colour shifts. We recommend converting your artwork to CMYK before submission.

Yes. Collection from our Cape Town factory is free (Monday to Friday, 8:00am to 5:00pm). For delivery anywhere in South Africa we use external courier services, charged at the courier's rates and added to your quote or order — give us the delivery address when you order and we will include the estimate. Reseller orders within 50 km of our factory are delivered free. See the numbers above ↑

We offer a wide range of paper stocks ranging from 80gsm bond to coated boards, kraft, and sapino options. Available finishes include matt, gloss, or soft-touch lamination, as well as spot UV varnish. If you have a specific stock or finish requirement for your project, our team can guide you on the best combination for your print run.

Yes! Once a custom structural design or box style is chosen and payment has been received, our prepress team can supply a vector dieline file (PDF/AI) so your designer can lay out the artwork accurately.

For optimal print clarity, large format artwork files should be supplied at 300 DPI at 1:1 scale (100%) in CMYK colour mode. All fonts must be converted to curves/outlines, and any linked images must be embedded in the file before export (PDF or AI). If the artwork is an AI-generated image, see our guide on why AI mockups are not print-ready.

Once a proof is signed off, the order is locked into production and cannot be cancelled. If a manufacturing defect occurs on our end, we will gladly reprint the order or credit your account. However, we are not liable for errors approved on client proofs.

AI tools generate flat screen images (raster pixels), not print-ready vector files. They lack mandatory production specs like CMYK colour profiles, vector cut paths, embedded fonts, and structural packaging dielines. While AI concept art is a great starting point for inspiration, it cannot be printed directly. If submitted, our team will review the file and provide a quote to redraw or re-engineer it into a true print-ready format.